Pfaelzer Brothers Holiday Catalog 2016 Page 15 Pfaelzer Brothers

Delivery Information/Shipping Restrictions Please check that all delivery addresses are current and complete, including suite or apartment numbers and valid ZIP codes. Please include your email and daytime phone number so we may contact you in the event of a question about your order or delivery. Substitutions: We make every effort to guarantee total satisfaction. On the rare occasion that a product is out of stock, be assured that your gift recipient will receive a similar item of equal or greater value. Deliveries for all shipping methods are made between Tuesday and Friday, not including holidays that fall on a weekday. To keep frozen and ready to enjoy, we ship frozen items only on Monday, Tuesday, Wednesday and Thursday for delivery within the same week. Saturday, Sunday and Monday delivery is not available. Standard Delivery is limited to the 48 contiguous United States. Delivery of frozen items is not available to PO Boxes, APO/FPO, Guam, US Virgin Islands, Canada and other international addresses. Mail Preference: We sometimes make our customer list available to carefully screened organizations whose products or services may be of interest to you. If you prefer not to receive other mailings, copy your mailing label exactly and mail it: Mail Preference Service, Dept. P, 811 Madison Ave., 5th Floor, Toledo, OH 43604-5616. Payment by check or money order: By remitting payment by check, you are authorizing Pfaelzer Brothers to collect payment by electronic debit from your account for the face amount of your check. If payment cannot be collected, Pfaelzer Brothers reserves the right to issue a bank draft against your account or collect funds through an outside collection agency if order fulfillment has occurred. Returned checks may be subject to fees relating to the collection of unpaid balances. You may find out about other payment options by calling our Customer Service Department at 800.621.0202. Note: Prices and availability are subject to change at any time. Descriptive and typographical errors are subject to correction. Wine Shipments: Wine gifts must be purchased by and received by someone 21 years or older. Signature of an adult (21 years or older) is required upon receipt so sending to a place of business is highly advised. We are unable to ship to PO Boxes, outside of the US, or the following states: AL, AR, DE, FL, KY, MA, MS, MT, OK, PA, RI, SD, TX, UT & VT. Your wine shipment will arrive separately from other Pfaelzer products. Ship Now - For delivery in 3-7 business days from date order is received. Christmas Delivery - Delivery from December 12 to December 23, 2016. Alternate Delivery Date - Indicate your preferred arrive-by date (at least 7 business days from date order is received), and your gifts will arrive on or before that date. 2 Day Delivery - Your item will ship to arrive in 2 business days.** Overnight Delivery - Your item will ship to arrive in 1 business day.** ** When order is placed by 3:00 PM EST. State Sales Tax We have a business presence in all states and therefore are required by law to collect sales tax on food items delivered to the states shown in table below. Calculate your tax based on the state(s) of delivery. The rates listed are the state rates. Please add local taxes where applicable. If tax rates change or additional taxes apply, we will adjust your total accordingly as we are required by law to collect the tax in effect at the time of your order. ~ Food items are taxed at a lower rate than non-food merchandise. ^ Shipping charges are taxable in these states. > These states apply a higher tax sales tax rate to shipping charges: AR...6.5% GA...4% MO...4.225% NC...4.75% SC...6% TN...7% Sales tax is subject to change at any time. AL ...................................... 4% AR~> .............................1.5% GA~> ............................... 0% HI^ ................................... 4% ID ..................................... 6% IL~^ .................................. 1% KS^ ...............................6.50% MS^ .................................. 7% MO~> ........................1.225% NC~>^ .............................. 2% OK ..................................4.5% SC~> ................................ 0% SD^ .................................4.5% TN~> ............................... 5% UT~ ..............................1.75% VA~ .................................1.5% We guarantee that all approved orders for in-stock merchandise delivering to valid addresses, and received by order cut-offs for each ship method will arrive by the requested holiday, or we will refund the shipping and price of the affected merchandise. Your Pfaelzer Brothers gifts are delivered in a securely sealed cooler packed with ultra-frigid dry ice, keeping the steaks perfectly frozen until you are ready to thaw them and prepare. We take great pride in the quality of our meats. If for any reason you're not satisfied with a Pfaelzer Brothers steak - or any other product we sell - we will replace or refund your purchase. Guaranteed Holiday Delivery when you order by these dates, per ship method (orders must be placed by 3:00 PM EST): Thanksgiving Christmas Standard Wed, Nov 16 Mon, Dec 19 2 Day Mon, Nov 21 Wed, Dec 21 Overnight Tues, Nov 22 Thurs, Dec 22 OUR PROMISE TO YOU Location Charges Per Recipient Standard 2 Day Overnight Domestic (48 contiguous states) $15.00 $40.00 $50.00 Alaska, Hawaii N/A $40.00 $50.00 PO Boxes, Canada, Guam, US Virgin Islands, Puerto Rico N/A APO/FPO Military Addresses N/A FLAT-RATE SHIPPING AVAILABLE PFAELZERBROTHERS.COM 1 5

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